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Frequently Asked Questions

Frequently Asked Questions

No, this community is not Section 8 housing. It is a Housing Tax Credit (LIHTC) community designed to support households with moderate incomes.

Income limits vary by household size and are set based on a percentage of the Area Median Income (AMI). Applicants must meet these limits to qualify, and these limits are updated annually. To see if you qualify, please check out our Rental Criteria to see if your income falls within our income bands.

You can apply in two convenient ways:

  • Download the application from our Rental Criteria page and submit it by mail, email, or in person, or

  • Visit the community in person to pick up a paper application.

Before getting started, we recommend reviewing our 'Rental Criteria' page to ensure you meet the qualifications for Maplewood Apartments.

The application approval process typically takes 7 to 10 business days. This timeframe allows us to review your application and verify eligibility requirements carefully. We appreciate your patience and will keep you updated throughout the process.

We do not offer short-term lease options. All of our leases are for a standard 12-month term. If you have any questions about our leasing policies, please feel free to reach out to the leasing office.

Yes, parking is available at Maplewood Apartment. And we're proud to offer FREE solar carport parking! Our solar carport parking lot provides covered parking while supporting clean energy.

In addition, residents may qualify for DC Solar for All program, which can help lower a resident's electric bill. To learn more and check your eligibility, please visit the Solar for All page on our website. If you have specific parking needs or questions, feel free to contact our leasing office. We’re happy to assist!

Maplewood Apartments is a pet-free community. While we do not allow pets, service animals are always welcome in accordance with Fair Housing regulations. If you have a service animal or have questions about accommodations, please contact our leasing office. We’re happy to assist!

Before your move-in, our team will thoroughly inspect and professionally clean your apartment. We ensure that all appliances are working properly, maintenance issues are resolved, and that the space is clean, safe, and ready for you to settle in comfortably. Fresh paint and cleaning are also completed as needed. Our goal is to provide a welcoming, move-in-ready home from day one.

You can easily pay your rent online through our resident portal, RentCafe. Just visit the Maplewood website and click on Resident Login. From there, navigate to the rent payment section and follow the prompts to submit your payment securely.

If you haven’t set up an account yet, select "Create an Account" within the Resident Login portal to get started. Please note that you’ll need your tenant code to register. You can obtain your tenant code by calling the leasing office. We’re happy to assist you!

Yes, we have a dedicated maintenance team that serves Maplewood Apartments. We aim to respond to maintenance requests promptly to keep your home safe and comfortable. For after-hours issues, we also provide 24/7 on-call maintenance support.

If something in your home needs repair, you can submit a maintenance request through our online resident portal, RentCafe. To access the portal, simply visit our Maplewood website and log in to your account. For urgent issues outside of regular office hours, we also provide 24/7 emergency maintenance support. Our team is here to ensure repairs are handled quickly and efficiently.

No, you do not need to be present for a service technician to complete a maintenance request. When submitting your request through the RentCafe portal, you can give permission for our maintenance team to enter your apartment. If you prefer to be home during the repair, you can indicate that in your request and we’ll do our best to coordinate a time that works for you.

Subletting is not permitted at Maplewood Apartments. All residents must be listed on the lease agreement, and any changes or additions require prior approval from the leasing office. If you have questions about your lease terms, please refer to your lease agreement or contact the leasing office for more information.

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